Tag Archives: Digital Humans

Will robots replace humans eventually?

Reading Time: 2 minutes

With hyper-automation as a raising subject in the market, the question of manual work conducted by humans is up for reflection. We all know that autonomous cars are there. We can go to the self-checkout store and it also won’t be a surprise to buy groceries without the cashier asking us whether we want to pay by cash or card. We can just agree that automation has been revolutionizing every aspect of our daily and professional life for several years. However, can humans be replaced by robots fully?

The Future of Manufacturing: Human and Robot Collaboration

With the current state of artificial intelligence, we can boldly admit that right now there is no such possibility. Therefore, we can happily live without the worry of being useless as the world still needs our manual work and intellect. However, according to Forbes, in the next 5 years, we can expect some shifts in the job market as there are several technological advancements in the scope of automation.

The first area of change will be definitely efficiency. Compared to the Robotic Process Automation (RPA) technology, humans without a doubt underperform even using their main professional commodity which is knowledge. Computational power allows for performing numerous business-critical processes in no time with a drastic limitation of FTEs costs. This leaves humans to advance more in aspects such as complex tasks, soft skills, and leveraging their creativity. There will be also space for human intervention in the scope of business strategic activities such as building partnerships and communicating with external clients. The main reason for that is that we are in the end still people who appreciate the connections and spontaneity which cannot be provided by cold-hearted machines.

Secondly, some of the jobs will cease to exist or will be drastically revolutionized. As the first example, we can look into shops where human resources are slowly being cut down as almost every aspect of them can be automated. As mentioned previously, we can have self-checkouts; with autonomous cleaning machines, there is no need for cleaning services, in addition to, filling up the shelves which can also be performed without human intervention. This reflection can go even beyond brick-and-mortar shops as the rise of e-commerce displaces them from the market. The same story can be spotted in the automotive industry with the possibility in the future of replacing drivers with artificial intelligence.

With many other examples, such as simple customer service, manufacturing, or accounting, we can all agree that alongside its joys, there exists a dark side to automation. The light side provides help to humans and relieves them from performing mundane, repetitive tasks, whereas the dark side demands continuous human resource upskill and slowly replaces the blue-collar work schemes.

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If you had a chance to UPGRADE your BRAIN, would you do it?

Reading Time: 3 minutes

Cyberpunk is just around the corner…

We live in a cutting-edge. Technologies are developing pretty fast. Today, probably, it would be hard to surprise someone with robots, self-driving cars, 3D-printers, and their abilities. Even now people are developing bionic hands, legs, exoskeletons to make the lives of people with debilities easier. They are implementing a software inside, trying to do their best, only that people to feel like a full-fledged cell of society.

2016

Thanks to a BCI developed at the University of Pittsburgh that stimulates the sensory region of the brain, the man, whose name is Nathan Copeland, is the first one who managed to feel a sense of touch through a mind-controlled robotic arm.

Upgrade your brain like hardware for PC…

But if there is a technology that can help not only people with limited opportunities but also healthy people to increase their productivity?

If you had a chance to upgrade yourself, would you let other people to implant a chip in the brain?

It sounds like a creepy fiction, however, nowadays scientists are actively developing such chips, brain computers, that are able to increase your productivity, working in a global company, and also expand your memory, allowing you never to forget a name or a face of a certain person, to remember everything detailed.

There are various ways of connecting brain signals with brain computers, or BCIs – but the Elon Mask’s company called “Neuralink” has developed this technology, even more, using tiny, super-thin, flexible micro-electrodes, which allow special small device to be implanted inside the brain, in order to read and record the neural signals activity.  This technology has already been tested on animals, and they are preparing for the next step, testing on humans.

2019

Elon Musk told about Neuralink’s plans for its progressive BCI technology, which involves using a specially built surgical robot, machine to implement thousands of thread-like electrodes into the brain.

 

The technology isn’t there yet, however, a separate, removable device would be a better option for healthy people, because it could be kept and used outside the body and switched off easily anytime.

Although this technology may be extremely beneficial, and mind-controlled devices can be invented, people will be facing some ethical problems. For example, their life would be even less private than now, their memories and thoughts would be monitored all the time. In addition, people’s devices can be easily hacked, controlled and probably their future behavior will not be the same. They can totally lose their freedom.

So before improving your brain with implants, you should ask yourself…

Is it worth living in a world in which there is no freedom?

 

Sources:

https://www.sciencefocus.com/future-technology/should-you-upgrade-your-brain/

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Lets build an experience instead of another chatbot!

Reading Time: 3 minutes

"Research across hundreds of brands in dozens of categories shows the most effective way to maximize customer value is to move beyond customer satisfaction and connect with customers at an emotional level."

– Harvard Business Review

If you need to make an insurance claim, you use an online form for that. In the case of opening new accounts, you simply fill in the form, then benefit from the quick mail response. Maybe you would like to take out a loan? Oh, it should be a piece of cake to speak with a chatbot briefly and learn everything about everything. Do you recognize yourself in the lines above?

The answer is unequivocally yes. We are constantly connected to a network. The companies improved efficiency as well as cut their costs by shifting to the digital contact with customers. But on the other side of the coin – for many businesses the emotional bond has been violated by digital strategy and efficiency that directly affected the cost of the brand, revenue growth, and outflow. This backdrop sets the scene for incredible innovation, as it became pretty complicated for clients to differentiate the values of the brand of two different companies. It’s all about digital commoditization.

Результат пошуку зображень за запитом "faceme"

FaceMe is a world-leading provider of Digital Humans via its Intelligent Digital Human Platform, created on the AI basis, which expands the brand opportunities to build reliable interaction with clients in the real time, based on customized content and unforgettable personalities, which build an emotional connection using the power of the human face. IBM Cloud technologies are used together with high-capacity of IBM Cloud bare metal servers in order to provide endless scalability of this technology for hundreds of simultaneous conversations. It’s such an organization that – to put it in a nutshell – enables organizations to reduce the cost to serve at the same time as enabling opportunity for growth and improving customer experience. The company now operates in New Zealand, the US, Australia, and Europe, working for global brands such as Vodafone and UBS. It’s available for customers through browsers, mobile phones or kiosks.

Результат пошуку зображень за запитом "faceme"It is estimated by analytics that within the next decade nearly 85 % of communication with customers will be implemented only via digital channels. Mobile applications, web-portals, and chatbots will become even faster and more convenient, but the companies might have a difficult time building bridges with the clients in such a competitive environment.

I’m pretty sure that our future reality will draw a lot of eyeballs. At least for the reason that Digital Humans will process question in just 100 milliseconds, during which they will converting text from a chatbot into key human qualities through both the ability to respond with speech, facial expression or gestures and also apply dynamic reaction based on customers behavior and emotion. The client, in turn, perceives almost immediate response that means that conversation flows good, and feels as comfortable as talking with the real agent.

 Emma Lavelle talks to “Vai” who was set up at New Zealand’s Auckland Airport to answer biosecurity questions from travellers in a bid to reduce the workload of biosecurity officers.

Bringing emotional connection to the digital world is as crucial in the context of business as in solving pressing issues, related to health and well-being, education, environment, and many other spheres. Take the example of psychological health. You know, the first important step is just to make patients talk. As studies have shown, 63 % of people would prefer talking about problems of their psychological health with Digital Humans. Therefore, there is a great opportunity to make a valuable contribution to society. FaceMe also works with the Centre for Digital Business to create digital reading instructors, who can help children with reading problems, for whom there is a shortage of qualified teachers. One more potential use case is a provision of consultations and emotional support for patients, recovering after heart surgeries.

Technologies of IBM and FaceMe represent a powerful combination, which intends to change the customer’s experience all over the world. Remember, there is no restriction in our ambitions and ability to make a positive contribution in the society by introducing emotional connection in the digital world.

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