Zalando SE is an European e-commerce company platform based in Berlin, Germany, founded in 2008 offering fashion and lifestyle products to 17 different markets.
Since then Zalando has become the European master in the department of online shopping and accessibility.
Especially during COVID times the mass preference is on the online side. All internet shops have been gaining popularity due to not having the ability to shop in stores. Zalando is one of the most convenient shopping platforms there is.
Ordering is extremely easy. There are two ways you can do it. On the website or via the Zalando app. You can add all your personal information right away and can start to shop until you drop (or your bank account). There is an excellent option, where you can create a ‘wish list’. You can mark items with a heart and then they automatically go to one place. When for example the item price drops, you will receive a notification that the item is available in your size and it’s on sale. It is very hard not to get caught in the shopping madness. The algorithm also suggests what size you should get. For example when an item is oversized there will be a message that you should get the garment one size down. Due to the site memorizing your shoes and clothing sizes it is quite helpful for the customer.
Once you have chosen the items and go to payments, you also have some options to choose from. You can pay online of course but my favorite option is to pay cash on the delivery. When purchasing the item you will immediately see how many days it will take for the piece to get to your home or to a pickup point of your choice. Usually it takes 2-5 working days. You can also choose to pay 1 zł more for the carbon footprint that your delivery made. 
When your things arrive they come with a packaging that you can close again in case if you would like to return the item and a return sticker. If you don’t like what you have 100 days (yes, a 100 days) to return your order. All you have to do is fill out a return form that includes why you want to return the item and the bank account you want to get your money back on. Like with the delivery, you can drop it at any Zalando pick up point, for example Żabka or order a parcel service for free. They will give you your money back in 14 days maximum.
Recently the company has introduced a new feature, The pre-owned to be exact. You can send them your unloved clothes for a gift card. I personally think it is a excellent thing that such a fast fashion (not only but mostly) platform is trying to become more environmentally friendly.
Zalando has one of the best delivery systems in my opinion. The shopping is really easy especially on the mobile application. I highly recommend the app for all the fellow shopaholics and people who are looking for last-minute Christmas gifts.
Sources:
https://pl.wikipedia.org/wiki/Zalando
google images
Personally I love Zalando, mainly because of their fast delivery and easy pick up. Sometimes the package can come in exactly two days or even a bit less. But lately they changed their app a bit and now, I find it a bit more difficult to find things then before. To be honest I still think they have great marketing and I will for sure still be using it. Additionally, their new option with sending unloved clothes can encourage even more customers then they already have.
Some of my friends and members of my family used Zalando. It is a great company, shopping there is easy and people said that their return policy is very fair.