Are they always simpler and better?
Today, many people notice in their checks (bills) already fixed tips, which can be paid directly through specified payment platforms and touch screens.
At the same time, many consumers do not pay attention to the collected funds. It’s even grown to the point of federal and government crackdowns, and companies and online payment platforms (Square and Toast among the most famous) have started deceiving their customers through convoluted technical developments.
From another point of view, namely the developers of such technologies, there are positive aspects to this, because the design of the programs is created in such a way that direct consumers, regardless of a certain pressure, still press that button.
Researchers believe that an important aspect is the very principle of this UX & UI design, which is specially designed to influence the behavior of consumers and their least resistance.
Modern payment technologies have a selection of options for further “donation” of tips, these are certain sets, and maybe even algorithms developed by experts based on a database, which in a certain growth offer percentage deduction depending on the client’s wishes, for example, 10, 15, 20 percent. But there are additional features like “no tip/don’t leave a tip this time” and “choose your amount”.
In a way, the small fixed buttons with the percentage amount in advance seem to force the consumer to choose a higher amount and leave a rather generous tip in the end. This is the success of the modernization of such companies, with the help of the so-called HumanAI.
Reference list: https://www.nytimes.com/2023/03/01/technology/personaltech/tipping-defaults-digital-payments.html