Nowadays AI and machine learning are used in many spheres of business. They are very effective tools which bring a plenty of benefits to those who utilize them. I propose to have a look at algorithms that are implemented in e-commerce and how they influence our decisions and experience of online shopping.
Product recommendation engines
The recommendation engine is one of the hottest trends in the global e-commerce space. Using algorithms, product recommendation engines are used to surface products for customers based on various factors.
They benefit retailers by showing visitors the products that, based on the data fed into the engine, they are most likely to buy. For the shopper, the improved relevance means a better shopping experience.
Personalization
Properly personalized content on the website or mobile application increases conversion and customer engagement. The selection of the best content is possible thanks to machine learning algorithms for e-commerce.
The results on the website are adapted to the personal preferences of each individual person. In this way recommendations for using machine learning in e-commerce could help you to increase your revenues.
On-site search
Traditional site search relies on finding an item in the product database which matches all or some of the shoppers’ search query.
Machine learning algorithms can be applied here, which allow additional data such as add to cart and purchase behavior around products influence the sorting of results, meaning shoppers will see more relevant output. It leads to higher chances of purchasing which is very favorable for the shop.
Dynamic pricing
Algorithms can be used to control and set pricing levels and optimize inventory for online retailers.
For the vendors, it can help them to find the right price point for their products and maximize profitability. It can take into account several variables to get, testing for different visitors, before finding the best blend.
Chatbots
Chatbots are designed to have online conversations with users and assist them in the purchase process in the most effective way.
However, from my point of view, conversations with these bots aren’t always effective and may lead to a need to still contact someone from the support team, as not all bots create replies according to your specific situation.
Image recognition
Image recognition can be used in site search to find visual matches for products entered and show relevant results for users.
Retailers invest in AI and image recognition systems to influence customers’ behavior and also for a process automatization. This could be defined by user’s preferences based on the category of products the person usually buys (what color, what brand) and based on the data from social media (Instagram, Twitter, Facebook).
Fraud detection
The cost that online stores lose due to fraud continues to increase steadily. Therefore, fraud identification and protection are important processes for all online stores. Machine learning algorithms for e-commerce can improve these processes and make them more effective.
These are the most important features of algorithms in e-commerce for both businesses and shoppers. We have a great possibility to make our sales more profitable and make our shopping experience more enjoyable by using them. The impact of these innovations is impressive, and for sure they will be developed even more in the future.
Resources:
- https://addepto.com/blog/best-machine-learning-use-cases-ecommerce/
- https://dotknowledge.uk/articles/view-article/how-online-retailers-can-use-algorithms-to-grow-their-business
- https://searchspring.com/blog/what-merchandisers-should-know-about-ecommerce-search-algorithms/
- https://www.eukhost.com/blog/webhosting/6-ways-ecommerce-stores-benefit-from-algorithms/
- https://www.itransition.com/machine-learning/ecommerce