People nowadays often want to get their shopping done from their sofa while watching Netflix instead of going to the supermarket and frustrate theselfs in the crowds. Instead they choose online shopping for grocery, clothes or many other things they need. They seek for the solution that is most suitable for them. They want to get their shopping done in the easiest and fastest way.
There are many delivery options offered by online retailers for their customers. They try to have a wide range of deliveries to choose from because their clients want that. They don’t want to be limited. But as the times are changing customers also want their deliveries to be more elastic than for example couriers or post. With courier delivery you have to be home when he comes with your package or instead wait another day or go to the parcel that the delivery company points you to pick it up. We as customers don’t like that. The parcels are not always in convenient places for us, we have to drive additional kilometers to pick up the package and that frustrates us. This way few year ago the click&collect services appeared on the market. In Poland the most popular are Paczkomaty, but they also operate abroad as InPost services. They are a network of parcel lockers located around the country in convenient places like by the gas stations or train stations for the customers to get their orders quickly and do not have to put too much effort in that. They operate 24/7 and usually are a cheaper option than a regular courier delivery. They are also very quick. You don’t have to wait in line on the post to get your package anymore, you also don’t have to fit your day schedule to the courier delivery.
Another way to get your shopping by click & collect services is to get it from the offline shop in your nearest shopping center but with certainty that the product you want will be waiting for your in your size, packed, paid online and ready to be picked up. You don’t have to wait in line for that but usually it is enough to just talk to any employee of the shop, show the order number and QR code and they will get it to you. Some people prefer this instead of going to the parcel locker because they have the shopping center on their way from work for example and this way the “delivery” is free of charge as well as possible return.
This pick up option is actually great for the retailers because it lowers the cost of deliveries by courier services, they may sell more products this way because if the consumer comes to pick up their package he or she might as well buy something additional while they are in the store and the package is faster ready for pick up than with the use of outside delivery service.
These kind of services are predicted to be used even more often by customers in coming years and to be even better suited for their needs.
From the moment I discovered Paczkomaty in Poland I use it every time there is this kind of delivery option. It is most suitable for me as I am at work during the day and the courier comes always during my working hours.
What about you Guys? Do you use this delivery services? Or maybe you stick with the classic courier deliveries? Let me knowJ